Our Customer Service Pledge

• Quality Assurance:  FREEZE DRIED RUSH cannot promise perfection in anything, but we can promise that we will strive to come as close to perfection as possible. In relationship to your purchase of freeze dried candies you can be assured that we will provide it to you in the safest, most preservable condition possible.
• Pricing & Promotions: Our prices, specials, and promotions are subject to change at any time, without prior notice. It’s possible for there to be an occasional pricing glitch, created by a data entry error. Should this take place, we will work with you to rectify the issue.
• Viewing Orders: We recommend you register before or during checkout. Registered Customers can click on the ‘My Account’ tab to view their current and past orders.
• Updating Account Information: Please click on the ‘My Account’ icon at the top right of your screen to change your password and other preferences: address, phone number, etc.

  Return Policy: Once an order is shipped, there is nothing we can do to cancel it. We are happy to investigate and try to resolve any problem you may have.

  • If you don’t receive your order in a timely fashion, and you can’t track it, let us know!
  • If items arrive damaged or defective, please retain the product and packaging. Then, contact us within 24 hours of delivery to receive replacement. Please provide a photo so we can assess what happened.
  • We cannot accept returns for freeze dried candies, because we cannot resell them to other customers. Please be mindful of the products and sizes you are purchasing so this can be avoided.
  • Please contact us using the ‘Contact Page’ to see communication options.

Thank you for choosing FREEZE DRIED RUSH!